What are single-origin coffee beans and why should I care?
Boy are we glad you asked!
Single-origin coffee is coffee from a small geographical area, usually a particular farm or small group of farms. It is significant because the characteristics of the region, the soil, the altitude and the aspect (what wine lovers call terroir) all heavily influence the final flavor of the beans.
Because the coffee all comes from a small area and usually one single farmer, the quality of the coffee can be controlled to a much higher degree. "But why doesn't everyone use single-origin coffee beans then" I hear you cry! Bottom line is because this quality doesn't come cheap. Large coffee companies (here's looking at you Starbucks) would much rather pay less for a blend of inferior beans than pay the premium required to secure the best quality single-origin beans.
When does my kick ass weekly shipment of coffee usually get roasted and sent out?
Our coffee is roasted on Thursday and shipped out on the same day. The latest your amazing coffee will arrive is Monday. Just in time for you to start your week off right.
How do I (gasp) cancel my membership?
We understand that sometimes things happen and you have to cancel your membership. Always know that you can pause/suspend your membership especially if you will be out of town and not able to receive your amazing coffee delivery! You can pause/suspend your membership via your account page. If you do indeed need to leave us just drop us a line via email and we will update your account for you. Know that if you didn't like your coffee we offer you a 200% money back guarantee and rainbows in exchange.
How do you recommend I brew my coffee?
We love the Chemex pour over method, but really these beans are perfect in any brewing method from French Press through to espresso.
We always shoot for about 16:1 ratio of water to ground coffee. This sounds complicated but is actually really simple if you have a scale. If you don't have a scale use a little more than 2 tablespoons of ground coffee per cup of water.
We always use water heated to about 200 degrees. It's important to not have it too hot or too cool as this makes for a bitter or under-extracted brew.
I just want a free bag of beans, should I sign up for your free trial?
Please don't. If you have no intention of signing up for a subscription don't sign up for our trial.
We only have a limited amount of coffee for the free trial every week. So if we send you a bag a genuine customer who wants to sample our product might miss out. And that would suck. And the resulting bad coffee karma would haunt you for the rest of your life.
Can I give a membership as a gift?
Hell yea! Click the shiny gifts button above and get gifting.
How does the free trial work and why do you need my credit card?
The free trial is so you can see how awesome our coffee is without spending money up front. We ship you a 6oz bag of super fresh single-origin coffee beans that will amaze you.
As much as we'd like to, we can't "make it rain" beans on everyone who wants to try us out. We need your credit card to figure out if you are actually interested in buying coffee from us.
We don't charge your credit card for the free trial, but for fraud prevention purposes we may make a small charge to your card, which we will refund right away.
Whats so special about light roasted coffee?
Here at the Moustache Coffee Club our coffee tends to be much lighter roasted than you'll find from other sources. The minimal roasting means the actual roasting of the coffee doesn't interfere with all the unique and interesting flavors of our single-origin coffee. This allows the true flavors of the coffee bean to come out, rather than masking them behind a burned charred flavor.
Light roasted coffee is far less oily than darker roasted coffee. In fact, oil on your coffee beans is a sure way of knowing that they are over-roasted, probably inferior quality coffee beans.
To read more about the light versus dark roasting check out our blog post on the topic "We Like Big Cups and We Cannot Lie".
Can I make espresso with your coffee?
Yes. Our beans are suitable for making espresso. Espresso is a method of making coffee and the name of a drink. From wikipedia.. "Espresso is both a coffee beverage and a brewing method. It is not a specific bean, bean blend, or roast level."
Because our beans have wonderful interesting characteristics, your single-origin espresso will really represent the region and bring these flavors to the fore. Enjoy it.
Is your coffee expensive?
Short answer, no.
Long answer, our coffee is very competitive with other online roasters. We include shipping which most other places do not. We also ship the best coffee on this amazing earth, so please don't compare us to Folgers or Starbucks. Although speaking of Starbucks if you want to order a bag of (badly over-roasted) beans from their online store and have it delivered in the same time frame it will set you back $30.
So yes, our service is pretty reasonable.
Who roasts my coffee each week and how the heck do you pick from all of the awesome local Los Angeles roasters?
We work closely with our roasters to make sure we offer our members the freshest, highest quality, in season, ethically harvested, single origin and lightly roasted beans. Luckily, Los Angeles is a small mecca of craft roasters that meet our criteria. We taste every coffee before we choose to ship it to our members to make sure the quality, balance and taste is just right. We also want to make sure our roaster can handle our order quantity. We take pride in supporting local craft roasters as they offer the freshest product and care about the story behind the bean just as we do. We drive to our roaster each Thursday morning to pick up your beans, hand pack them in Santa Monica (with love) and ship them to you the same day! We are always on the lookout for new roasters in our area and encourage our members to be vocal about a recommendation!
What delivery service do you use? FedEx, USPS, UPS, another acronym or a messenger pigeon?
We utilize the trusty dusty USPS priority, 1, 2 or 3 day shipping to customers in the US. Trust us- the worst thing possible is for you to expect your beans and not get them. We actually have recurring nightmares of members arriving to find an empty mailbox. We take every measure possible to ensure that your beans arrive on time and blow you away.
Can I get Moustache for my office?
Yes you can! Interesting fact, the Moustache Coffee Club are directly responsible for the rise in economic output in the US since May 2013. I've got the charts to prove it, don't make me get them... correlation equals causation right?
Check out our work place coffee plans and start drinking amazing coffee at work.
What is your billing cycle? I like to know when to expect payments to be due/applied.
We bill when we order the coffee from our roasters, and we only bill when we actually order coffee. So we don't bill for a month or for a number of shipments. This tends to be on the Tuesday that a shipment is due. So every second Tuesday if you are on a plan that ships every 2 weeks.
What happens when the free trial is over?
When your trial is over, we'll send you an email letting you know and giving you an opportunity to let us know if you want to quit. We usually send this email about 3 days after you get your free bag, so you should have plenty of time to taste the coffee.
When I am billed- what shows up on my credit card bill? Is it an actual moustache!?
WE WISH. It shows up as “Moustache Coffee Club.”
Does everyone at the Moustache Coffee Club have a moustache?
Sometimes! It all depends on how much coffee Sean has been drinking and coding new features for our members. On average, we have a stash every other month. Katelyn drinks out of a coffee mug that has a moustache on it so we make her an honorary ‘stash holder.
WHY the moustache? We know it’s cool but what the heck does it have to do with coffee?
WELL we like to think the moustache harks back to a time of quality, nostalgia and simplicity. With that being said we like to apply those same attributes to our business model and ethics when providing a service to our customers. We are also just plain fans of the moustache - all shapes, sizes and colors.
Who do I contact if I have a question?
Check out the small tab on the bottom right hand side screen of your screen that says “Contact Us” - we are always here to provide info, shoot the breeze or hear your thoughts. You can also drop us a line at: firstname.lastname@example.org
What if I am not going to be home one week and am on a fabulous vacation abroad - can I suspend my coffee delivery and not get charged?
OF COURSE! We would hate for you to get a shipment of coffee, be charged and arrive home to stale beans. You can suspend your delivery by logging into your account page and choosing to pause/restart your subscription at any time.
You can learn more about why we decided to start the Moustache Coffee Club on our ABOUT page and also meet them team on our TEAM page.
Cheers and happy coffee times to you!