Frequently Asked Questions
Everything you need to know about our coffee subscription
Getting Started
I have a gift card, how do I redeem it?
Easy! If you're not a current customer, enter your gift card/coupon code on the plans page. If you're already a member, go to your account page and click "Got a Gift Card or Coupon Code?" to enter your code.
What are single-origin coffee beans and why should I care?
Single-origin coffee comes from a single farm, region, or country. This matters because terroir—the environment where coffee grows including region, soil, altitude, and processing—dramatically affects flavor. Single-origin coffees have unique characteristics that blends simply can't replicate.
About Our Coffee
What is so special about light roasted coffee?
Light roasting preserves the unique flavors of single-origin beans without interference. Dark roasting creates oily beans that taste mainly of char. Our light roasts let you actually taste the coffee—its origin, its process, its terroir.
Do you offer Decaf?
Yes! We offer high-quality sugarcane and water-processed decaf. Good decaf is rare, so we stock up when we find exceptional lots. You can update your decaf preferences anytime in your account.
Can I make espresso with your coffee?
Absolutely! Our light-roasted single origins produce bright, sweet espresso shots. We also offer a dedicated espresso subscription that keeps the same coffee for several shipments rather than changing weekly, so you can dial in your shots.
What is the "Classic Profile"?
Classic Profile is a more traditional flavor option focused on chocolate and caramel notes with lower acidity. Perfect for those who prefer a smoother, more familiar cup—and great for cold brew.
Pricing & Shipping
Is your coffee expensive?
Our pricing is competitive with other online specialty roasters, and we include free shipping. We keep costs down by roasting to order (minimal waste), running a lean online operation, and not maintaining expensive storefronts.
When does my coffee get roasted and shipped?
We roast early morning on Mondays, Tuesdays, and Fridays, and ship the same day via USPS. 99% of US shipments arrive within 3 days. You can check and edit your schedule anytime in your account.
Do you ship to APO/FPO/DPO addresses?
Yes! Enter your address correctly and we'll get it to you. Expect about 7 days delivery time—your coffee will still be fresher than anything you can buy locally.
Do you ship to Alaska?
Yes, without any surcharge. Delivery times are similar to the lower 48—usually under 3 days.
Gifting
Can I give a membership as a gift?
Yes! Visit our gifts page to purchase a coffee subscription gift. Your recipient will receive an email with a personalized message and instructions to set up their preferences.
Should I buy a gift and claim it myself?
No—the gifting system is designed for the recipient to claim. If you want coffee for yourself, just sign up directly. You'll get the same great coffee without the extra steps.
How does the referral program work?
Share your unique referral link from your account. When a friend signs up, they get $10 off their first order, and you get $10 credit when they purchase their first bag.
Brewing Tips
How do you recommend I brew my coffee?
However makes you happy! We recommend a 16:1 water-to-coffee ratio and brewing at 200°F or above. Our favorites are Chemex for larger brews and Aeropress for personal cups. Check out our brew guides for detailed instructions.
How should I grind my coffee?
We ship whole bean to preserve freshness. A quality burr grinder is worth the investment—grind just before brewing for best results. Note that our high-altitude coffees are denser than average, so some entry-level grinders may struggle. We recommend Baratza grinders.
Account Management
What is your billing cycle?
We charge after our weekly production deadlines (Sunday, Monday, and Thursday at 6PM ET) when we're weighing and prepping beans to roast. Once production starts, we can't cancel that order.
Can I skip a shipment?
Yes! Skip anytime via your account dashboard. Just make sure to do it before the production deadline. For longer pauses, email us and we'll help you out.
How does coffee selection work?
We use an AI system that learns from your ratings. The more coffees you rate, the better your selections become. If you're not rating, we'll match you with our roaster's favorites.
How do I cancel my membership?
Use the cancel button in your account's "Manage Subscription" section, or simply email us. No hidden fees, no confusing discount offers—just a clean cancellation. We process it manually to ensure no charges after your request.
Free Trial
Why do you need my credit card for the free trial?
To verify you're a real person. We won't charge you for the trial, though you may see a $1 pre-authorization that's automatically reversed.
What happens when the free trial is over?
You can edit your schedule immediately after signup. We'll send a reminder email when your trial ends so you can adjust before your next shipment.
I just want a free bag—should I sign up for the trial?
Please don't. Our free trial exists for people genuinely interested in a coffee subscription, not for free samples. If you're not planning to continue, we'd rather you didn't sign up.
About Us
Why the name Moustache Coffee Club?
It's a gentle joke about the pretentious coffee culture we sometimes encounter. You know—the barista with the elaborate moustache who makes you feel judged for how you take your coffee. We're the opposite of that. Great coffee, no attitude.
Why do you spell it "Moustache" and not "Mustache"?
Because it's funnier. Plus, it confuses people into pronouncing it "Moo-stache" which makes us laugh.
Does everyone at Moustache Coffee Club have a moustache?
Not everybody—but on average, we usually have a 'stache or two around. The moustache comes and goes with the seasons.